goals_objectives

=GOALS & OBJECTIVES=

Senior management is responsible for **strategic decisions** that relate to forward planning and the long-term goals for the organisation. Middle management makes **tactical deicisions** that solve problems affecting the running of the organisation. Workers at the operational level (as distinct from operational management) also make **day-to day decisions** relating to their assigned duty.
 * Operational decisions** are made by operational managers and are based on the day-to-day activities of the organisation.

Decisions made in organisations can be categorised as:
 * strategic (made by senior management over a long time period)
 * tactical (made by middle management over several weeks or months)
 * operational (made by operational managers over a short time period)
 * day-to-day (made by operational workers at the time the issue or event occurs)


 * Objectives** are small achievable tasks undertaken to accomplish a big task.

The term **efficiency** is commonly used in information and communications technology. Effficiency must be expressed in terms of cost, time and effort.
 * Effectiveness** is defined in terms of the quality of output, accuracy, presentation and comprehensiveness.

By Andy Bell